w565 Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy applies to all personal data collected by w565 in connection with the operation of its online casino, live dealer games, sports betting section, payment processing, customer support, and all related services available at w565.vip.

1.2 w565 acts as the data controller for all personal data processed under this Policy. This means that w565 determines the purposes and means by which your personal data is processed.

1.3 This Policy should be read in conjunction with the w565 Terms & Conditions and Responsible Gaming Policy, which are incorporated into the overall agreement between you and w565.

1.4 w565 is committed to handling your personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

2. Personal Data We Collect

w565 collects the following categories of personal data from users of the platform:

2.1 Identity Data

• Full legal name as it appears on your CNIC or passport
• Date of birth (to verify that you meet the 18+ age requirement)
• National identity number (CNIC number) where required for verification
• Copies of identity documents submitted during the KYC process

2.2 Contact Data

• Pakistani mobile number (used for account authentication, OTP delivery, and support)
• Email address (used for account communications and password recovery)
• City or region of residence (e.g., Karachi, Lahore, Islamabad) where provided during registration

2.3 Financial Data

• JazzCash and Easypaisa account numbers linked to your w565 wallet
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) where provided for withdrawal purposes
• Transaction history: deposit amounts, withdrawal requests, and PKR balance records
• Cryptocurrency wallet addresses where USDT TRC20 is used

2.4 Technical and Usage Data

• IP address and approximate geographic location at time of w565 login
• Device type, operating system, and browser information
• Session duration, pages visited, and features used within the w565 platform
• Game history, bet records, and win/loss data associated with your w565 account

2.5 Communications Data

• Records of communications between you and the w565 support team
• Feedback and survey responses submitted voluntarily via the platform

3. How We Collect Your Data

3.1 Directly from you: The majority of personal data held by w565 is provided directly by you during the account registration process, KYC verification, payment transactions, or when you contact w565 support.

3.2 Automatically: Technical and usage data is collected automatically when you access and interact with the w565 platform, using cookies, server logs, and similar tracking technologies. See Section 7 for details on cookies.

3.3 From third-party verification services: Where w565 uses third-party identity verification or fraud prevention services as part of its KYC process, data may be received from those providers for the purpose of confirming the accuracy of information you have submitted.

4. Purposes of Data Processing

w565 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your w565 account, including authentication via w565 login and account recovery.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods.
• Identity verification (KYC/AML): Verifying your identity and age to comply with anti-money laundering obligations and to enforce the 18+ age restriction on w565.
• Platform operation: Delivering game results, calculating and crediting winnings, and maintaining accurate bet and transaction records on your w565 account.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Security and fraud prevention: Detecting, preventing, and investigating suspicious activity, unauthorised access attempts, and abuse of the w565 platform or its promotions.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and enforcing self-exclusion requests made via your w565 account.
• Legal compliance: Meeting applicable legal obligations including record-keeping requirements.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the w565 platform, fix technical issues, and develop new features.

5. Legal Basis for Processing

5.1 Contractual necessity: Processing of identity, contact, and financial data is necessary to perform the contract between you and w565 — i.e., to operate your account, process payments, and provide the gaming services you have registered for.

5.2 Legal obligation: KYC/AML verification and record-keeping processing is required to comply with applicable legal obligations.

5.3 Legitimate interests: Technical and usage data processing, fraud prevention, and security monitoring are conducted on the basis of w565's legitimate interest in maintaining a secure, fair, and functional platform for all players.

5.4 Consent: Where w565 seeks to use your data for purposes not covered by the above bases — such as optional marketing communications — we will seek your explicit consent. You may withdraw consent at any time by contacting w565 support.

6. Data Sharing and Disclosure

6.1 w565 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes.

6.2 w565 may share your personal data with the following categories of recipients only where strictly necessary:

• Payment processors: JazzCash, Easypaisa, and other payment service providers receive the financial data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and fraud prevention services receive identity data to validate your registration details.
• Technology infrastructure providers: Hosting, database, and content delivery partners who process data on behalf of w565 under strict data processing agreements.
• Game studios: Certified game providers may receive your player ID and game session data to deliver game content and verify results. They do not receive your full identity or payment data.
• Law enforcement and regulatory bodies: w565 will disclose personal data where required to do so by applicable law, court order, or lawful regulatory request.

6.3 All third-party recipients of personal data are required by w565 to maintain appropriate data security standards and to use the data only for the specified purpose.

7. Cookies and Tracking Technologies

7.1 The w565 platform uses cookies and similar tracking technologies to operate the platform, maintain your w565 login session, and analyse usage patterns.

7.2 Essential cookies are required for the w565 platform to function. They maintain your authenticated session after w565 login, remember your language and currency preferences, and enable secure payment processing. These cannot be disabled without impacting platform functionality.

7.3 Analytics cookies collect aggregated, anonymised data about how users navigate the w565 platform. This data is used to identify technical issues and improve the user experience. No personally identifiable information is included in analytics data.

7.4 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core w565 gaming services, but may affect certain platform features.

8. Data Security

8.1 w565 implements a multi-layered security infrastructure to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit between your device and w565 servers
• AES-256 encryption for sensitive data stored at rest, including payment method details and identity documents
• Two-factor authentication (2FA) available on all w565 accounts
• Regular penetration testing and security audits of the w565 platform
• Access controls limiting w565 staff access to personal data on a strict need-to-know basis
• Automated anomaly detection to identify unusual w565 login activity or access patterns

8.2 Notwithstanding the above measures, no online system can guarantee absolute security. In the unlikely event of a data breach affecting your w565 account data, w565 will notify affected users promptly and take immediate remediation steps.

9. Data Retention

9.1 w565 retains your personal data for as long as your account remains active and for a reasonable period thereafter to handle any outstanding queries, disputes, or legal obligations.

9.2 Financial transaction records associated with your w565 account are retained for a minimum period as required by applicable anti-money laundering regulations.

9.3 Following account closure and the expiry of applicable retention periods, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you.

9.4 Anonymised and aggregated usage data (which cannot identify you) may be retained indefinitely for platform analytics and improvement purposes.

10. Your Data Rights

You have the following rights with respect to personal data held by w565:

• Right of access: You may request a copy of the personal data w565 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data on your w565 account.
• Right to erasure: You may request deletion of your personal data, subject to w565's legal retention obligations.
• Right to restriction: You may request that w565 temporarily restrict processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of your personal data for transfer to another service.
• Right to object: You may object to processing based on legitimate interests, including profiling for fraud prevention purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the w565 support team. Requests will be responded to within a reasonable timeframe. w565 may require identity verification before processing a data rights request.

11. Children and Minors

11.1 The w565 platform is strictly for adults aged 18 and over. w565 does not knowingly collect, process, or store personal data relating to persons under the age of 18.

11.2 If w565 becomes aware that personal data has been collected from a user who is under 18, that data will be deleted immediately and the associated w565 account will be suspended. Parents or guardians who believe a minor has registered on w565 should contact support immediately.

12. International Data Transfers

12.1 Your personal data may be processed by w565 infrastructure and third-party service providers located outside Pakistan. Where data is transferred internationally, w565 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

12.2 By using the w565 platform, you consent to the transfer of your personal data as described in this section.

13. Updates to This Privacy Policy

13.1 w565 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page.

13.2 Where updates are material, w565 will provide reasonable notice to registered users via the platform or by contacting you at your registered email address or mobile number. Continued use of w565 following notification constitutes your acceptance of the revised Policy.

13.3 We recommend reviewing this Privacy Policy periodically to stay informed about how your personal data is protected on w565.

14. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the w565 data team via the live chat function on the w565 platform or by email at [email protected] (plain text — not a clickable link). Include "Privacy" in your message subject for fastest routing. All privacy communications are handled in English.

This Privacy Policy was last reviewed and updated on 1 June 2026. All prior versions are superseded by this version.